All items purchased through our e-commerce website are non-refundable but exchangeable in the case of receiving the goods damaged or faulty.
Several types of goods are non-refundable or exchangeable. Perishable goods such as ingredients (Liquids, Powders) or magazines cannot be returned. Items such as ceramics, equipment’s and crockery can be exchanged if the items you received have been faulty or damaged upon delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
All complaints or requests must be made at least 7 days after your have received your product. Any requests after that will not be entertained. To complete your requests, we will require a receipt or proof of purchase, enclosed together with a precise photo of the item purchased and where it has been damaged or faulty.
Warranty does not cover normal wear and tear and is valid only for the period of time as stated. To complete your return, we require a receipt or proof of purchase.
Please do not send in your purchase back to the manufacturer.
- There are certain situations where only partial refunds are granted (if applicable) Products with obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
REFUND POLICY (IF APPLICABLE)
All complaints or requests must be made at least 7 days after your have received your product. Any requests after that will not be entertained. To complete your requests, we will require a receipt or proof of purchase, enclosed together with a precise photo or video of the item purchased and where it has been damaged or faulty.
Warranty does not cover normal wear and tear and is valid only for the period of time as stated.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
SALE OR CLEARANCE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Dankoff Coffee Specialist Sdn Bhd, M6, Jalan ML16, ML16 Industrial Park, 43300 Seri Kembangan, Selangor Malaysia.
If the item was marked as a complimentary item or gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Dankoff Coffee Specialist Sdn Bhd, M6, Jalan ML16, ML16 Industrial Park, 43300 Seri Kembangan, Selangor Malaysia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over RM100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.